Your Business Quick Tips! Nov 2011 Vol 7 No# 68

Holiday DIY Business Improvement

Ten Small Changes For Big Improvement in 2012

New Small Group In-House Training Service for 2012

It is a touch early to be thinking of 2012. However this will be my last newsletter of 2011 as I’m off overseas again until Mid-January. This issue concentrates on how you can save time, get better balance or improve business turnover by making little changes.

Holiday DIY Business Improvement

Have a wee schmooze through these books to see if they should be on your summer reading or gift list. Not only will they help you to learn how you can easily boost sales, time management, customer service -even the kids, they're on special for the rest of the monthl.

All ebooks and print books are 10% off for November {FIRST}.

Additionally, a brand new book coming next year: Conquer Your Email Overload – MS Office 2010.
If you order bulk supplies (500 +) before Conquer goes to printing in February
Penguin will design your own business branded covers (front and back) plus a 50% discount. Conquer will retail for $35, so your own branded version would be only $17.50 (including GST). This is a superb DIY book for in-house use and client giveaways. If the tips picked up save only one hour in a year – it would  pay for itself. Email Debbie about the book: mailto:debbie@successis.co.nz

Ten Small Changes For Big Improvement in 2012

Are you:

• a staff member
• a sales manager
• a self-employed  home business owner
• ran a small business
• female in sales / business owner

1. Research the ribbon and help
   The quickest way to boost productivity, improve business sales and lower operating costs is to simply learn your everyday software better - Microsoft and if you have proprietary software. A tiny function learnt can save hours upon hours a month.
   
2. Specialize
   Seriously consider picking a niche and becoming known as the expert in…. the world is very big and there’s a plethora of competition and options. Decide upon business or personal travel.
   
3. Precise.
   Simple Questionnaire / set of questions to ask your clients before you begin working with them can help you to match their needs to their desired outcome. This will improve their results and save you time.
   
4. Ensure your goldmine
   A worked, information filled database is your business goldmine. Make sure it is information rich. It doesn’t matter what software it’s kept in, what matters is it’s correct, in a computer and workable.
   
5. Invest in yourself and your work/business
   Use specific part time help to do housekeeping; research, admin, files – etc. It will free you up to either enjoy your life more or spend your time doing more important functions. You can do anything. However you can’t do everything.
   
6. Be their Internet.
   Never let one piece of research or information go. Keep online dossier/ register/reference of information and have it in an online form to send to clients to click through. Or print off for them.
   
7. Communicate. Communicate. Communicate.
   In your clients desired mode. There’s more than email. Pick up your phone and also use SMS.
   
   • Great source of good advice
     Tips, hints, ideas all year round.
     
   • Followup after business done
     You benefit triply when you solicit feedback. You add to your customer service, you can tweek to improve plus you can get great testimonials to add to your referral file.
   • Thank them
     As a customer service. Perhaps a wee little gift for doing business with you. Little things matter most.
     
8. Always Accessible.
   Use call forwarding, always have cell phone. Use SMS. Communication is key rather than having client wonder - when?
   
9. Immediate Response
   Get back to client ASAP  -even if not with their answer
   
10. More than calls
    Use your smartphone for more than calls and email.  It can save you time, improve productivity and business success, educate and exercise you as well as being a fantastic travel asset.

New in-house training for small groups in 2012

Your own private in-house Outlook training by Debbie for staff (and special clients?).

• Small groups – minimum six
• One hour, ½ day or full day
• With /without computers
• Stunning return on investment
• If each staff member trained can save 15 minutes a day - that is two working weeks a year.

Email Debbie to discuss. mailto:outlook@successis.co.nz

Amanda Stanes:  Associate Director Donor Stewardship: The University of Auckland Business School
‘You were fantastic.  The conquer your email overload workshop was pitched at just the right level.  I have learnt a lot of really useful tips and ‘how-to’s’ which is exactly what I hoped to do.’

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Published by SuccessIS. Debbie Mayo-Smith International Motivational Business Speaker and Author, 35 Chelmsford Ave, Glendowie, Auckland NZ. Phone 64 9 575 5359. Copyright 2011 SuccesslS. All rights reserved. SuccessIS is committed to protecting your privacy. We do not sell, trade, rent or otherwise disclose any personal information you provide to us.